> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildassistants.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Tag & Remove Tag

<video controls className="w-full aspect-video rounded-xl" src="https://storage.googleapis.com/msgsndr/6hlbl9oJC3URJyPfafmu/media/6889c646db482f5f1c4a81d2.mp4" />

# Using Add Tag & Remove Tag Tools

## Introduction

This quick guide shows how to use the built-in **Add Tag** and **Remove Tag** tools. These tools are useful for **controlling outbound call triggers** and **stopping conversations** after they’ve ended. Ideal for managing active conversations and **saving on message usage** in high-volume deployments.

***

## 1. Setting Up the Add Tag Tool

* Go to **Tools & Abilities → Manage Tools**.
* Click **Create Tool** and select **Add Tag**.
* Name the tool (e.g., `add_tag_call`).

**Tool description example:**\
*“Always use this tool when the user requests a phone call in order to tag them so a team member (or bot) can initiate the call.”*

* For the **tag value**, enter: `call_now`.
* Save the tool and **add it to your assistant**.

***

## 2. Trigger an Outbound Call When Tag Is Added

* Open your **GoHighLevel Automation** from the outbound calling workflow.
* Add a **trigger**: **Tag Added** → choose `call_now`.
* Set the action to **Make AI Call** and include your **assistant ID**.

> This connects the tag to a call trigger, allowing the bot to call a user after tagging them.

***

## 3. (Optional) Prompting the Tag

You can include a prompt step to reinforce the tag action.\
**Example Prompt:**\
*“If the user asks to be called, always call the tool `add_tag_call`.”*

> While optional, it helps the AI understand **when to run the tool**.

***

## 4. Setting Up the Remove Tag Tool

* Return to **Tools & Abilities → Manage Tools**.
* Create another tool of type **Remove Tag**.
* Name it (e.g., `remove_tag_example_bot`).

**Description example:**\
*“Always use this tool when the conversation ends to remove the tag and prevent further replies.”*

* **Tag to remove**: `example_bot`
* Save and **add this tool to your assistant**.

***

## 5. Why This Matters

* **Add Tag**: Great for triggering workflows like **outbound calls** when users request action.
* **Remove Tag**: Helps **end conversations** properly and **prevent unnecessary message costs**.

> Especially useful to keep bots from responding endlessly after a task is completed.

***

## Tips

* Keep your **tag names simple**, lowercase, and use **underscores**.
* Always **test the tags in GoHighLevel** after setup to confirm behavior.
* Include **tagging logic in your assistant’s prompt** for full control and consistency.

***

## Summary

This guide covers how to use **Add Tag** and **Remove Tag** tools to **trigger workflows** and **stop bot replies**. These are especially useful for **outbound calling** and **conversation cleanup** in SMS or voice flows.

* Create **Add Tag tools** (e.g., `call_now`) to start calls or workflows.
* Connect tags to **triggers inside GoHighLevel automations**.
* Create **Remove Tag tools** (e.g., `example_bot`) to stop conversations when finished.
* **Add both tools** to your assistant after creation.

***

© 2025 Build Assistants