> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildassistants.app/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS AI (Active Tags)

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## Activating Your Bot for SMS/Text Channel

### Introduction

This guide walks you through how to activate your AI assistant for use over **SMS (text messaging)** using **GoHighLevel tags**. Once set up, the assistant can automatically respond to inbound text messages using the prompt you’ve configured.

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## 1. Assign an Active Tag to Your Assistant

* In the top-right of your assistant, locate the **auto-generated tag** (long string of numbers).
* Click the tag to open the **Active Tags** section.
* Find the assistant you’re working with (e.g., `"example bot"`).
* Click the **three dots → Edit**.
* Rename the tag (e.g., `example_bot`) — must be **lowercase**, with **underscores instead of spaces** (JSON format).
* Click the **green plus (+)** button to apply it to your assistant and sync it to GoHighLevel.
* Click **Save Changes**.

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## 2. Add the Tag to a Contact

* Go to your **GoHighLevel Contacts** tab.
* Select the contact you want to assign the bot to.
* Scroll down and manually add the tag (e.g., `example_bot`) to the contact.
* Alternatively, automate this process by using a **workflow/automation**.

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## 3. Create an Automation to Assign the Tag

* In GoHighLevel, **create a new workflow**.
* Click the **+** button and select **Add Contact Tag**.
* Enter your tag name (e.g., `example_bot`) and click **Save Action**.
* Add a new action for **Send SMS** and enter a welcome message:\
  *“Hey! I saw you filled out our contact form. How can I help you today?”*
* Set a **form trigger** to activate this flow when someone submits a specific form.
* **Publish and save** the workflow.

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## 4. How It Works in Action

* **User submits a form** → automation **adds the tag** → sends an SMS → bot takes over when user replies.

### Example Flow

* User texts “Hey” to your A2P-approved number.
* The AI replies: *“Hi, I’m an AI sales rep. Are you interested in a role play demo?”*
* User responds, and the bot continues following the prompt tasks.

This includes:

* Asking for business name
* Business description
* Best-selling service, etc.

> This flow mirrors the structure of your assistant’s task list (as seen in the **Prompting SOP**).

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## 5. View Assistant Logs

* Click the **logs icon** in the top-right of the assistant screen.
* This shows backend metadata, events, and bot activity.
* Helpful for troubleshooting and understanding how your prompt is being processed.
* If something goes wrong, compare logs with a working case to identify issues.

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## Tips

* **Tags must follow JSON format**: lowercase with underscores (e.g., `example_bot`).
* Always assign the **correct tag** to both the assistant and the contact.
* Use **workflows** to automate and streamline the tagging process.
* Use the **logs** to verify what's happening behind the scenes during live conversations.

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## Summary

This SOP shows you how to activate your assistant over **SMS** using tags and workflows in **GoHighLevel**. The key steps are assigning a JSON-formatted tag to your assistant, attaching that tag to a contact, and setting up an automation to initiate conversations. Once a user replies to the SMS, the AI takes over based on your prompt setup.

* Assign your **active tag** in the assistant settings.
* Tag a contact manually or via automation.
* Send a **starting SMS** message with the workflow.
* Bot will **auto-respond** as soon as a reply comes in.
* Use **logs** to monitor or troubleshoot the experience.

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