> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildassistants.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer Call

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# Setting Up Call Transfers

## Introduction

This guide explains how to set up the **Call Transfer** tool so your AI assistant can hand off calls to a **live representative** when requested. This is useful when users ask to speak to a real person, manager, or team member.

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## 1. Create the Call Transfer Tool

* Go to **Tools & Abilities → Manage Tools**.
* Click **Create Tool** and choose **Transfer Call** as the tool type.
* Name the tool using **all lowercase** and **underscores** (e.g., `transfer_to_live_agent`).

**Description example:**\
*“Always use this tool when the user requests to speak to a live representative, manager, staff member, or employee in order to transfer the call.”*

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## 2. Configure the Transfer Settings

* Enter the **phone number** the call should transfer to.
* Select the **country code** for the number.
* Choose the **caller ID behavior**:
  * **User's number**: The recipient sees the original caller's number.
  * **Assistant's number**: The recipient sees the assistant’s number.
* Click **Save Changes**.

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## 3. Add the Tool to Your Assistant

* After saving, click **Add to Assistant** to activate the tool for your bot.
* Once added, the assistant can now use this tool during live conversations.

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## 4. (Optional) Add It to the Prompt

While the assistant will typically use the tool on its own, you can improve reliability by adding a prompt instruction:

**Example Prompt:**\
*“If the user asks to speak with a live representative, always call the tool `transfer_to_live_agent`.”*

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## Tips

* Use **descriptive tool names** for easier reference.
* Make sure the **transfer number is valid** and answers correctly.
* Choose the appropriate **caller ID setting** based on your business need.

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## Summary

The **Call Transfer** tool allows your assistant to hand off calls to a **live person** when needed. Setup is simple: create the tool, configure the number and caller ID, and add it to your assistant. You can optionally prompt the assistant to use it more reliably when users request human help.

* Create the **Transfer Call** tool in **Tools & Abilities**.
* Use a clean name like `transfer_to_live_agent`.
* Configure the **destination number** and **caller ID behavior**.
* **Add the tool** to your assistant and **test it**.

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